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Email Verified Identity Verified Caroline Kivanga
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Member since June 21, 2023
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Customer Experience and Partnership Management Expert

Marketing and communication| Customer Experience |Partnership management| Planning and Logistics| Cargo tracking| QMS Internal Audit| Lab equipment’s calibration| Petrochemical testing.

Experience

Planning and Logistics Specialist

  •  OLA Energy (K) Ltd
  •  Nov 2019 - Present

Logistics optimization through tracking performance data to form a basis for initiatives.
Spearhead in the research, design and development of solutions and improvements to increase efficiency and effectiveness of operations.
Ensuring compliance with the company’s VSMG/LVMG and distribution management Policy.
Coordinate methods, procedures, and workflows for the purpose of identifying bottlenecks, duplications, error sources, workload imbalances, and other problem areas.
Interface with business interdepartments to optimize the execution of fleet operations schedules.

Laboratory Chemist

  •  OLA Energy (K) Ltd
  •  Apr 2016 - Nov 2019

Managing the Quality Assurance programs and ensuring company is competitiveness in the market – place by producing the right quality products.
Maintaining product formulations for the company and toll blenders.
Proving accurately pilot blends formulations for new products and product formulation changes
Assisting sales teamin used oil analysis program,customer complaints product failure trouble shooting and remedial actions.
Supporting the business to meet and exceed business growth targets through provision of honest, accurate complete and timely communication and proper representation of test data.
Managing lab quality control activities,equipment maintananve,calibrations and validations.
Maintaining and improving SHE (Health safety and environment) standards in the laboratory and blending plant.

Laboratory Analyst

  •  SGS Kenya Ltd
  •  Jan 2012 - Apr 2016

Carrying our laboratory activities in compliance with laboratory’s Quality Assurance/Quality Control systems and more specifically ISO/IEC 17025.
Testing Petrochemical products as per the national, international and industry standards or appropriate client’s requirements.
Keeping abreast with the latest developments of analytical standards related to petroleum, chemical and gases to continuously develop new methods and capabilities for validation and final adoption.
Ensuring health and safety measures are adhered to, regarding general hygiene, sample testing, sample retention and sample disposal/destruction.

Education

MSC. Marketing

  •  UNIVERSITY OF NAIROBI
  •  Aug 2022 - Present

Masters of Science in Marketing.

BTECH. ANALYTICAL CHEMISTRY

  •  TECHNICAL UNIVERSITY OF MOMBASA
  •  Aug 2014 - Feb 2018

Barchalors of Technology in Analytical Chemistry.

Certificate in Business Management

  •  EUROPEAN BUSINESS UNIVERSITY
  •  Jul 2021 - Dec 2021

Proffessional Certificate in Business Management.