Experience
Coordinator ISO
► Team leader on establishment, implementation and auditing ISO 9001:2015 & ISO/IEC 27001:2013
► Coordinate development, review and monitoring implementation of university policies and strategic plan
► Coordinate university’s risk identification, assessment, treatment and review processes
► Undertake root-cause-analysis on nonconformities and complaints raised by interested parties
► Report to management board on performance of processes and opportunities for improvement
► Ensure promotion of customer focus throughout the university
► Liaising with relevant agencies on matters of quality assurance
► Performance contracting champion in the directorate of quality assurance and standards
► In charge of business process reengineering in the university
► In charge of university risk management
Senior Administrative Assistant
Guide the heads of departments and sections in documentation of ISO 9001:2015 & ISO/IEC 27001:2013
► Training staff staff staff members on the requirements of international standards and other relevant documents
► Coordinate development and implementation of audit programme
► Coordinate external and internal audits and management review meetings
► Align directorate’s activities with university’s performance contract
► Liaising with relevant agencies on matters of quality assurance
► Promote customer focus throughout the university
Senior Assistant Quality Assurance
► Ensure that set performance standards and indicators are appropriate and relevant.
► Provide advice and guidance to implementation units on the execution of quality assurance activities
► Monitor the implementation quality assurance activities and recommendations of internal and external evaluations;
► Analyse quality assurance reports and identify issues and report to management board for action
► Coordinate all professional accreditation activities and external evaluation activities
Assistant Systems Administrator
► Install and configure software and hardware
► Manage network servers and technology tools and Set up accounts and workstations
► Develop expertise to train staff on new technologies
► Monitor performance and maintain systems according to requirements
► Troubleshoot issues and outages
► Ensure security through access controls, backups and firewalls
► Upgrade systems with new releases and models
Education
Masters of Information System
Ongoing Masters in Information Systems
Bachelor of Science - Information Sciences
Graduated with Second Class Honors, Upper Division
