If you cancel you’re booking before the cut off time (before 4:00 PM local time at the Services’ location on the working day before service date), you will reimbursed in full in either KES or USD.

It should be noted that due to exchange rate fluctuation between your booking date and the cancellation date, as well bank or credit card charges, you may see a local currency impact (this could be both positive and negative).

For clarity, in the event you cancel the services after 4:00 PM local time at the Services’ location on the working day before service date, the Services booked will be charged in full.